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We also spoke with a member of staff from the Continuing Health Care team in Huntingdon, and a representative from the Local Authority Contracts team both of whom had regular contact with the home. Risk assessments regarding people’s individual care and support needs had been improved to ensure there were measures in place to minimise any potential harm to people who used the service. Carers understood their roles and responsibilities in making sure people were protected from harm.
Surveys were carried out to gather opinions from people who lived at the home, their relatives and care staff. Cromwell House Care Home is a three storey building located in the town of Huntingdon. The home provides accommodation for up to 66 people who require nursing and personal care. At the time of our inspection there were 52 people living at the home.
Specialisms / services
People were given various opportunities to help identify and make key changes or suggestions about any aspects of their care. Some opportunities were missed to support people with their care needs in an individualised manner. Staff knew how to keep people safe, how to respond to possible harm and how to reduce risks to people. There were enough staff who had been recruited properly to make sure they were suitable to work with people. Lessons were learnt about accidents and incidents and these were shared with staff members to ensure changes were made to staff practise or the environment, to reduce further occurrences. Care Sourcer is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.
We offer a range of care options from residential to palliative care. Residents’ needs may range across the board, including specialist areas as well as supporting those who may require care for dementia. All residents enjoy a dedicated, comfortable environment with their own single bedrooms with en-suite facilities. That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward.
Ratings:
Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees. We continue to develop their skills and knowledge to ensure that exceptionally high standards of person-centred care is delivered in a friendly manner throughout our service. Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe. Ferrars Hall is brand new care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team.
The manager confirmed that support documentation was regularly audited to ensure it met people’s assessed needs. However, medicines were not always recorded or administered in a safe way. There were not always enough staff to meet the needs of people who used the service to ensure they received care and support when they needed it. This ensured that only the right staff were recruited and offered employment. People’s personal and health care needs were met and care records provided staff with clear, detailed guidance in how to do this.
Cromwell House Care Home - Huntingdon
– the service isn't performing as well as it should and we have told the service how it must improve. The home has a range of activities which we encourage our residents to be part of. We encourage our residents to be part of the community through the involvement of apprentices and volunteers.
All areas are easily accessible with large lifts to support movement between floors. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. People told us they felt safe living at the home and that they would be able to talk to staff members if they were not happy with something. People told us they were never placed in a position that did not respect their privacy or dignity.
The provider had checks and audits in place to support their quality assurance of the care provided to people. This was to improve, if needed, the quality and safety of people’s support and care. Plans were in place to implement changes as a result of identified concerns. People and their relatives were provided with information on how to make a complaint or compliment. Action was taken in response to compliments or concerns to drive improvement in the home. Access to advocacy services were offered in the home and people or their relatives were able to use these if required.
It is situated in a prominent position conveniently located on the High Street, in Huntingdon, Cambridgeshire, which has excellent access to road, rail and bus links. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 15 November 2018. We spoke with people about their care and were told that staff members help them if they need this and they don't usually have to wait too long.
From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you. Description Rooms are furnished to a high standard with 24-hour call system, flat screen TV, telephone and broadband facilities. However, we welcome residents to personalise their room with their own belongings and our in-house maintenance staff are always on hand to help. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England.
People were supported to access a range of health care services and their individual health needs were met. The CQC is required by law to monitor the operation of the Mental Capacity Act and Deprivation of Liberty Safeguards and to report on what we find. The regional manager, home manager and staff were knowledgeable about when an assessment of people’s mental capacity was required. Appropriate applications had been made by the provider to lawfully deprive people of their liberty as well as people being cared for in the least restrictive manner. This meant that, where appropriate, people were being lawfully deprived of their liberty. After the focused inspection on 5 November 2015, the provider wrote to us to say what they would do to meet the legal requirements in relation to the safe management of medicines.
During our inspection on 9 May 2013 we spoke with several people about their care. We received very positive comments from every person about how they had bee treated by staff and how they had been given care and attention. One person said, "It's perfect living here; absolutely brilliant!” Another person said, I have everything I need and more". Information was made available for people or their relatives who may need access to independent advocacy services.
The premises were well maintained and there was a large well kept garden that people and relatives told us they enjoyed.
At our previous inspection on 02 June 2014 the provider was meeting all of the regulations that we assessed. Actions had been taken to identify, manage and improve the management of people’s health conditions. Risk assessments to help safely support people with risks to their health were in place and these were kept under review according to each person’s needs. This included risk assessments to support people in an emergency such as a fire should this ever occur. Accommodation, meals, and assistance with personal care and medication.
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